Refund policy

Thank you for choosing Nashmya. We truly appreciate your trust in our handcrafted designs.

Each Nashmya piece is thoughtfully handmade and custom-tailored with love, time, and precision. Because of the personalized nature of our creations, we kindly request that you review the following policy before placing your order:

No Returns or Exchanges

At Nashmya, all sales are final.
We do not accept returns or exchanges, as every dress is specially made for you upon order. This ensures each piece is unique, crafted with care, and not mass-produced.

We recommend reviewing all product details, size information, and care instructions thoroughly before confirming your purchase. If you have any questions about sizing, fabric, or styling before ordering, please don’t hesitate to reach out — we’re more than happy to assist you.

Incorrect Items

While we maintain strict quality standards, if you receive an incorrect item, please contact us within 24 hours of delivery with your order number and photos of the issue. We will carefully review the matter and guide you on the next steps.

For any support, feel free to email us at: [nashmyauae@gmail.com]